HAVE A QUESTION?
Find answers to common questions about PURE Grips, our installation process, online ordering, and more! Let us know if you don't see the answer to your question: Contact Us.
WHEN WILL MY ORDER SHIP?
DO YOU SHIP INTERNATIONALLY?
As of November 1, 2020, PURE Grips offers international shipping to Canada and all European countries. Should you wish to place an online order and are outside this area, please Contact Us directly.
HOW DO I TRACK MY ORDER?
You will receive a tracking number in a Shipping Confirmation email once your order has shipped. If you have any questions, please Contact Us.
OrdersHOW DO I TRACK MY ORDER?
You will receive a confirmation email once your order has been received.
HOW DO I CHANGE MY ORDER?
We do our best to accommodate changes to orders placed online. We kindly ask that any changes to the order, shipping address, or payment method be made within the same business day of placing the order. Contact Us to make changes to an existing order. Online order changes cannot be guaranteed.
WHAT IF MY ORDER ALREADY SHIPPED?
If your order has already shipped, you may be eligible for a refund (less any shipping charges). Please see our Returns policy below.
CAN I MAKE CHANGES TO CUSTOM GRIP ORDERS?
Custom Grip orders are FINAL sale. See Custom Grip Disclaimer.
WHAT PAYMENT METHODS CAN I USE?
PURE Grips accepts the following payments for online purchases.
WHAT IS YOUR RETURN POLICY?
Items returned to us within 30 days of delivery may be eligible for a refund. All refunds are subject to the following policies:
- Grips must be unused and undamaged to be eligible for a refund.
- All refunds will be credited to your original form of payment or we may issue a merchandise credit to be applied towards a future purchase.
- Please allow 10-14 business days to process your return.
- Refunds for grips received as gifts will only be made in the form of a merchandise credit.
- Unfortunately, we cannot refund shipping charges.
- We do not provide refunds for custom grips.
- We do not provide refunds for grips purchased from any third-party including but not limited to vendors, distributors, resellers, and retailers such as, by way of example only, Ebay and Amazon.
Third Party Vendor Orders
WHAT IF I PURCHASED PURE GRIPS FROM A THIRD PARTY VENDOR?
Grips and other items purchased from a third-party vendor are subject to the terms, conditions, and policies of such third-party. You must directly contact the third-party from whom you purchased in regards to any returns, refunds or exchanges.
About PURE Grips
WHERE ARE YOUR GRIPS MADE?
PURE Grips are made right here in the USA! In fact, most of our raw materials and supplies are also American-made!
HOW ARE YOUR GRIPS DIFFERENT FROM OTHER GRIPS ON THE MARKET?
Let us count the ways!
- Made in the USA: Since 2008, PURE Grips has been proudly manufacturing golf grips in the USA.
- Customization: PURE Grips offers the unique ability to customize grips with your corporate logo, favorite saying, or personal design.
- Eco-Friendly: We use a cleaning solution with a GRAS FDA Safety Rating that is less harmful to the end user and to the environment.
- 12-Month Guarantee: Each grip undergoes a strict quality inspection by a production team member at each phase of our manufacturing process. That's why PURE Grips can offer a 12-month guarantee on every grip using our Tapeless Installation process.
- No Seams: With no seams or buffing, PURE Grips are perfectly concentric. That means each PURE Grip has uniform rubber distribution and the tightest weight tolerance in the industry.
- Tapeless Installation: PURE Grips requires no adhesive tapes or solvents. That’s right, you can install our grips securely using our PURE Accessories and PURE Installation Kit.
- Quality: PURE Grips are made to the highest standards… it's just who we are. Each grip we make is within +/- 1 gram of specification, as compared to +/- 3-5 grams for our competitors. Find Grip Weights.
- PURE Tack Rubber Compound: We make all our grips from a proprietary rubber blend we call “PURE Tack”. PURE Tack is specifically formulated to provide more control and responsiveness with each stroke. To further ensure optimal PURE quality, we carefully store all raw materials in a temperature controlled, clean environment.
HOW DO YOUR GRIPS HELP MY GOLF GAME?
PURE Grips provides you with a consistent club connection -- increasing your confidence and giving you a better golf shot! The tackiness of our grips allows your hands to firmly secure to the club without twisting or slipping. In addition, our tight tolerances and high-quality standards allow PURE Grips to provide consistent swing weight making a perfect grip for every golfer.
WHERE CAN I FIND GRIP WEIGHTS?
WHERE CAN I BUY PURE GRIPS?
Search for an Official PURE Grips Retailer near you.
CAN YOU REALLY INSTALL YOUR GRIPS WITHOUT TAPE AND SOLVENT?
Yes! Our proprietary installation gun allows you to install PURE Grips in a matter of minutes! No tape. No solvent. No mess… just air! Our PURE Tack compound is uniquely formulated to adhere our grips to the shaft preventing turning or loosening. See for yourself!
CAN YOUR GRIPS BE INSTALLED WITH TAPE AND SOLVENT?
We do NOT recommend using double-sided tape and solvent. *PLEASE NOTE: Product warranty will be VOID if PURE Grips are installed using double-sided tape and solvent*
If you want to build up your grip size, we recommend using masking or blue painters tape. Once you’ve placed the tape where you want it, take a damp cloth and wipe the tape. This will allow for the grip to slide easily over the tape while installing the grip with air. This allows you to use tapeless installation and fine-tune your grip.
CAN I PURCHASE THE INSTALLATION TOOLS FROM YOU DIRECTLY?
Yes, you can buy them directly on our website! We offer the full self-Installation Kit as well as individual installation accessories to help you easily install your PURE Grips.
HOW DO I CLEAN PURE GRIPS?