FAQs

Find answers to common questions about PURE Grips, our installation process, online ordering, and more! Don't see the answer to your question? No problem! Contact Us.

 

Get quick access to most commonly asked questions.

PURE Grips Installation Process
Step-by-Step Instructions on Installing PURE Grips
PURE Grips Installation Video
PURE Grips Installation Tools
PURE Grips Care & Cleaning
Online Order Payment Methods
Gift Cards
Shipping & Order Processing
Online Order Returns
Third Party Vendor Orders & Promos
About PURE Grips

PURE Grips Installation Process


Check out our PURE Installation page for detailed information on our installation process.

CAN YOU REALLY INSTALL YOUR GRIPS WITHOUT TAPE AND SOLVENT?

Yes! Our proprietary installation gun allows you to install PURE Grips in a matter of minutes! No tape. No solvent. No mess. Plus, our PURE Tack compound was formulated to adhere securely to the club shaft.

CAN YOUR GRIPS BE INSTALLED WITH TAPE AND SOLVENT?

Technically, yes. Do we recommend it? NO! Here’s why… PURE Grips were designed to be installed using our proprietary PURE Installation process, not tape and solvent. The bad news about tape and solvent is there’s a great likelihood that solvent will get on the outside of your grips and cause them to become slick. In short, we do not recommend using double-sided tape and solvent to install PURE Grips. Please note: using tape and solvent will void the product warranty.

If you want to build up your grip size, we recommend using masking tape or blue painters tape. Once you’ve placed the tape where you want it, take a damp cloth and wipe the tape. This will allow for the grip to slide easily over the tape while installing the grip with air. 

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PURE Grips Care & Cleaning


HOW DO I CLEAN PURE GRIPS?

Watch Video: How to Clean Your PURE Grips Golf Grips
PURE Grips provides everything you need to keep your grips looking their best, prolong their life and tackiness! To keep your grips and your game "on par" we designed the PURE Accessory Kit that fits perfectly in your golf bag!

WHAT IF I GET SOLVENT ON MY PURE GRIPS?

If solvent gets on your PURE Grips, use a mild dish soap (we recommend Dawn®) and water to clean off the grips. Be sure to wipe your grips down with a clean, dry cloth towel. Hint, hint… you may have to repeat this process several times in order to revive grip tackiness.

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Online Order Payment Methods


WHAT PAYMENT METHODS CAN I USE?

PURE Grips accepts the following payments for online purchases.

 Accepted Payments

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Gift Cards


HOW TO GIFT A GIFT CARD

Just forward the email with the gift card code link or print the e-gift card.

HOW TO REDEEM

After making your purchase, simply enter the gift card code into the gift card / discount code box at checkout. If an additional amount is owed, you will be asked to enter your method of payment for the remaining balance. If you do not use the entire gift card amount, you’ll have more to spend later because our gift cards never expire!

HOW TO CHECK YOUR BALANCE

To check the balance of your card at any time, refer back to your gift card confirmation email and click “View Gift Card” in the email. The remaining balance will appear on the upper right-hand side on the web page ONLY.
NOTE: Gift card balance will not show on a printed version print-out.

WHAT IF I DON’T HAVE MY ORIGINAL EMAIL?

No problem! We'll be happy to let you know how much coin you have on your PURE Grips gift card by contacting us at sales@puregrips.com.

CAN I USE MORE THAN ONE GIFT CARD ON A PURCHASE?

Yes, use as many as you'd like!

CAN I RELOAD A GIFT CARD?

Unfortunately, you cannot reload a PURE Grips gift card.

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Shipping & Order Processing


HOW LONG WILL IT TAKE TO PROCESS MY ORDER?

Once you place an order, it may take up to two (2) business days to process your order. PURE Grips custom orders may take up to five (5) business days to ship, once text and artwork has been approved by the customer. For more information, please read Terms of Use.

WHEN WILL MY ORDER SHIP?

Your order will ship after it has been processed. Order processing can take up to two (2) business days for non-custom orders and seven (7) business days for custom orders. Please note, PURE Grips does NOT ship orders on weekends. If your order is placed over a weekend, it will be processed the following two (2) business days for non-custom orders and seven (7) business days for custom orders.

ARE ORDER SHIPPING TIMES GUARANTEED?

Shipping times are estimates and begin once the order is picked up by the shipping carrier. Unfortunately, PURE Grips has no control over shipping carrier delivery times or estimates.

DO YOU SHIP INTERNATIONALLY?

PURE Grips offers international shipping to Canada and all European countries. Should you wish to place an online order and are outside this area, please contact us directly. Please note, all international online orders are FINAL SALE.

HOW DO I TRACK MY ORDER?

You will receive a tracking number in a Shipping Confirmation email once your order has shipped. Please contact the shipping carrier directly with specific questions on delivery estimates or delays for your order. Unfortunately, PURE Grips is unable to provide this information.

WHAT IF MY ORDER SHIPMENT IS LOST?

If you have not received your order and fear it may be lost, please contact the shipping carrier directly. They will be able to assist you with tracking your order or filing a claim. PURE Grips is NOT responsible for any lost, stolen or damaged packages.

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Online Order Returns


WHAT IS YOUR RETURN POLICY?

Items returned to us within 30 days of delivery may be eligible for a refund. Please fill out the form here to determine your eligibility. All refunds are subject to the following policies:

  • Grips and accessories must be unused and undamaged to be eligible for a refund.
  • All refunds will be credited to your original form of payment or we may issue a merchandise credit to be applied towards a future purchase.
  • Once received, please allow 10-14 business days to process your return.
  • Refunds for grips received as gifts will only be made in the form of a merchandise credit.
  • Unfortunately, we cannot refund shipping charges.
  • We do not provide refunds for custom grips or grips installed using tape and solvent.
  • We do not provide refunds for grips purchased from any third-party including but not limited to vendors, distributors, resellers, and retailers such as, by way of example only, Ebay and Amazon.
  • Unfortunately, all international orders are final sale. 

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Third Party Vendor Orders & Promos


WHAT IF I PURCHASED PURE GRIPS FROM A THIRD PARTY VENDOR?

Grips and other items purchased from a third-party vendor are subject to the terms, conditions, and policies of such third-party. You must directly contact the third-party from whom you purchased in regards to any returns, refunds or exchanges.

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About PURE Grips


WHERE ARE YOUR GRIPS MADE?

PURE Grips are made right here in the USA. Our manufacturing facility is located right in the heart of Phoenix, AZ! In fact, most of our raw materials and supplies are also Made in the USA!

HOW ARE YOUR GRIPS DIFFERENT FROM OTHER GOLF GRIPS?

Let us count the ways!

  1. Made in the USA: Since 2008, PURE Grips has been proudly manufacturing golf grips in the USA.
  2. Customization: PURE Grips offers the unique ability to customize grips with your corporate logo, favorite saying, or personal design.
  3. Eco-Friendly: We use a cleaning solution with a GRAS FDA Safety Rating that is less harmful to the end user and to the environment.
  4. 12-Month Guarantee: Each grip undergoes a strict quality inspection by a production team member at each phase of our manufacturing process. That's why PURE Grips can offer a 12-month guarantee on every grip using our Tapeless Installation process.
  5. No Seams: With no seams or buffing, PURE Grips are perfectly concentric. That means each PURE Grip has uniform rubber distribution and the tightest weight tolerance in the industry.
  6. Tapeless Installation: PURE Grips requires no adhesive tapes or solvents. That's right, you can install our grips securely using our PURE Air Gun Kit.
  7. Quality: PURE Grips are made to the highest standards… it's just who we are. Each grip we make is within +/- 1 gram of specification, as compared to +/- 3-5 grams for our competitors. Find Grip Weights.
  8. PURE Tack Rubber Compound: We make all our grips from a proprietary rubber blend we call “PURE Tack”. PURE Tack is specifically formulated to provide more control and responsiveness with each stroke. To further ensure optimal PURE quality, we carefully store all raw materials in a temperature controlled, clean environment.

HOW DO YOUR GRIPS HELP MY GOLF GAME?

PURE Grips provides you with a consistent club connection -- increasing your confidence and giving you a better golf shot! The tackiness of our grips allows your hands to firmly secure to the club without twisting or slipping. In addition, our tight tolerances and high-quality standards allow PURE Grips to provide consistent swing weight making a perfect grip for every golfer.

WHERE CAN I FIND GRIP WEIGHTS?

You can find all grip specs, including weights, right here on our website. For more information about a particular golf grip, please visit individual PURE Grips product pages.

WHERE CAN I BUY PURE GRIPS?

Search for an Official PURE Grips Retailer near you.

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