FAQs

We're Here to Help

Find answers to common questions about PURE Grips. Have another question? Contact Us.

Orders

You will receive a confirmation email once your order has been received.

We do our best to accommodate changes to orders placed online. We kindly ask that any changes to the order, shipping address, or payment method be made within the same business day of placing the order. Contact Us to make changes to an existing order.  Online order changes cannot be guaranteed.

If your order has already shipped, you may be eligible for a refund (less any shipping charges). Please see our Returns Policy.

Shipping

Non-custom web orders will ship within two business days of order receipt. Any delay in shipment will be communicated with you in a timely-manner by a member of our sales team. 

PURE Grips custom orders may take up to 5 business days to ship, once text and artwork has been approved by the customer. For more information, please read our Terms of Use.

A tracking number will be emailed to you once your order has shipped. If you have any questions or do not receive an emailed shipping confirmation, please contact us.

Yes! We offer international shipping to Canada and all European countries.  If you want to ship outside this area, please contact us directly.  We’ll be happy to help you.

PURE Grips custom orders may take up to 5 business days to ship, once text and artwork has been approved by the customer. For more information, please read our Terms of Use.

Unfortunately, once a customer has approved their order and the order has been shipped, there are no changes or returns allowed as all custom grip orders are FINAL sale. Please visit Returns Policy for more information.

Gift Cards

It's easy! Just forward the email with the gift card code link or print the e-gift card.

After making your purchase, simply enter the gift card code into the gift card / discount code box at checkout. If an additional amount is owed, you will be asked to enter your method of payment for the remaining balance. If you do not use the entire gift card amount, you’ll have more to spend later because our gift cards never expire!

Unfortunately, you cannot reload a PURE Grips gift card.

To check the balance of your card at any time, refer back to your gift card confirmation email and click “View Gift Card” in the email. The remaining balance will appear on the upper right-hand side on the web page ONLY. Gift card balance will not show on a printed version print-out.

No problem! We'll be happy to let you know how much coin you have on your PURE Grips gift card by contacting us at sales@puregrips.com.

Yes, use as many as you'd like!

Returns

Items returned to us within 30 days of delivery may be eligible for a refund. Please fill out the form here to determine your eligibility.

Items returned to us within 30 days of delivery may be eligible for a refund.  Please fill out the form here to determine your eligibility.

All refunds are subject to the following policies:

• Grips and accessories must be unused and undamaged to be eligible for a refund.

• All refunds will be credited to your original form of payment or we may issue a merchandise credit to be applied towards a future purchase.

• Once received, please allow 10-14 business days to process your return.

• Refunds for grips received as gifts will only be made in the form of a merchandise credit.

• Unfortunately, we cannot refund shipping charges.

• We do not provide refunds for custom grips or grips installed using tape and solvent.

• We do not provide refunds for grips purchased from any third-party including but not limited to vendors, distributors, resellers, and retailers such as, by way of example only, Ebay and Amazon.

Please allow 10-14 business days to process your return once your return has been received.

Unfortunately, no. Grips and other items purchased from a third-party vendor are subject to the terms, conditions, and policies of such third-party. You must directly contact the third-party from whom you purchased in regards to any returns, refunds or exchanges.

Installation

Yes! Our exclusive PURE Tack compound was specifically formulated to adhere securely to the club shaft without tape and solvent.

Using our proprietary installation gun allows you to install PURE Grips in a matter of minutes! No tape. No solvent. No mess. 

Learn more by visiting our PURE Installation page.  We’ve also included a step-by-step video tutorial.

We do NOT recommend using double-sided tape and solvent to install PURE Grips.  

Our grips were designed to be installed using our proprietary PURE Installation process, not tape and solvent.  If solvent runs onto the outside of PURE Grips, they could become slick… and no golfer wants that!

*Using tape and solvent will void the product warranty.

Yes, you can buy them directly on our website!

PURE Air Gun Kit

PURE Green Attachment

Care + Cleaning

PURE Grips provides everything you need to keep your grips looking their best.  To keep your grips and your game “on par” we designed the PURE Accessory Kit that fits perfectly in your golf bag!  Here’s a quick video tutorial about prolonging the life of your PURE Grips and keeping them tacky.

If solvent gets on your PURE Grips, we recommend using water and a mild dish soap (like Dawn®) to clean your grips.  After cleaning, be sure to wipe your grips down with a clean, dry cloth towel. 

You may have to repeat this process several times in order to revive grip tackiness.

Product Info

Grip weights and dimensions can be found on each individual product page and on the PURE Grip Weight page.

Search an Official PURE Grips Retailer near you right on our website.

PURE Grips are made right here in the USA. Our manufacturing facility is located right in the heart of Arizona! In fact, most of our raw materials and supplies are also Made in the USA!

Free shipping

Free shipping on all orders within the USA